Transport Screen Exceptions

Modified on Mon, 15 Apr at 8:29 AM

OVERVIEW

Exceptions are shown in the Transport Screen and can also be reported via the Exception Details Report or Trip and Exception Detail report.

If the Exception Column next to a Student is blank, then there are no Exceptions reported for that trip. There are nine different types of Exceptions that may be generated for a Trip and these are explained in detail below.

TRANSPORT SCREEN VIEW

EXCEPTION TYPES

CASUAL TRAVELLER

Refers to "Booking Option" in the Student Settings. The Student is set to CASUAL, rather than BUS TRAVELLER.

INACTIVE

Refers to "Active" status in the Student settings. The scan media (card or tag) used to board the bus is registered to a Student that is marked as inactive. Check the student record

NO CARD

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NOT ALLOCATED

Not Allocated means that the student was not booked onto a designated Stop on their route. They may have been booked as No Stop Allocated by an Admin team member or they may have boarded the bus without any booking by using their scan media (Card or tag).

If the "Approve not allocated" feature is switched ON for your routes in the Route Settings, then the driver gets a warning message for any student that attempts to board using their scan media without a booking. The driver will need to confirm whether or not to let the student on the Bus. If they answer yes - then the student will be registered as a passenger. If they answer no the student will not be added to the passenger list and should be turned away in accordance with your policies for students without bookings.

TURNING ON/OFF APPROVE NOT ALLOCATED

Settings | Routes
Select Actions button next to route name
Choose Edit Route from the Tabs
Turn ON (check) or OFF (uncheck) "Approve not allocated" for the route.

When turned off the driver will no longer receive a confirmation message but the student will still be listed under no stop allocated and generate an exception to the transport screen. Our clients would usually only have this feature turned on for PM buses, due to laws in Australian states which compel buses to carry students waiting in the community in the AM, with or without a booking or payment.

To avoid a Not Allocated or No Stop Allocated exception, ensure that students have a booking and are booked onto their buses at one of the stops listed on their route.

NOT TRAVELLED

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OFF STOP

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ROUTE AUTO-COMPLETE

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SUSPENDED

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WRONG STOP

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