Transport Screen Exceptions

Modified on Tue, 26 Aug at 9:11 AM

OVERVIEW

Exceptions are shown in the Transport Screen and can also be reported via the Exception Details Report or Trip and Exception Detail report.

If the Exception Column next to a Student is blank, then there are no Exceptions reported for that trip. There are nine different types of Exceptions that may be generated for a Trip and these are explained in detail below.

TRANSPORT SCREEN VIEW

EXCEPTION TYPES

CASUAL TRAVELLER

Refers to "Booking Option" in the Student Settings. The Student is set to CASUAL, rather than BUS TRAVELLER.

INACTIVE

Refers to "Active" status in the Student settings. The scan media (card or tag) used to board the bus is registered to a Student that is marked as inactive. Check the student record

NO CARD

There are a multitude of reasons for a No Card exception, the main ones being: the child has forgotten their tag/card, or their Student Code is incorrect.

A Driver can manually tag on a child if they have forgotten their tag/card. A child without a booking, and without a tag/card, can not be manually inputted by the Driver on their manifest. This has to be added by an Admin, or by a Parent before the Driver has logged into the Driver unit.

If working with MiFare cards, ensure the child's student code is exactly the same as extracted from the media on the card. RollCall can process HEX, RHEX, DEC and RDEC; more information on the compatibility of Scan Media is below.

Refer to the different Scan Media types RollCall can process.

About Scan Media (Tags and Cards)

Scan Media Compatibility

NOT ALLOCATED

Not Allocated means that the student was not booked onto a designated Stop on their route. They may have been booked as No Stop Allocated by an Admin team member or they may have boarded the bus without any booking by using their scan media (Card or tag).

If the "Approve not allocated" feature is switched ON for your routes in the Route Settings, then the driver gets a warning message for any student that attempts to board using their scan media without a booking. The driver will need to confirm whether or not to let the student on the Bus. If they answer yes - then the student will be registered as a passenger. If they answer no the student will not be added to the passenger list and should be turned away in accordance with your policies for students without bookings.

TURNING ON/OFF APPROVE NOT ALLOCATED

Settings | Routes
Select Actions button next to route name
Choose Edit Route from the Tabs
Turn ON (check) or OFF (uncheck) "Approve not allocated" for the route.

When turned off the driver will no longer receive a confirmation message but the student will still be listed under no stop allocated and generate an exception to the transport screen. Our clients would usually only have this feature turned on for PM buses, due to laws in Australian states which compel buses to carry students waiting in the community in the AM, with or without a booking or payment.

To avoid a Not Allocated or No Stop Allocated exception, ensure that students have a booking and are booked onto their buses at one of the stops listed on their route.

NOT TRAVELLED

Refers to a child who has a booking on a specific route, either AM or PM, but did not Scan ON to that bus.

The child would not show up on the Student Transport Report for that Event Group.

You can run the Non Travelled (Non Allocated) Report to have a better insight of the children who are repeatedly not travelling but have a booking.

This is useful for managing your Bus Utilisation; making space for other children needing to ride the bus.

OFF STOP

An example of what an Off Stop would look like on the Show Route Map:

An Off Stop means a child has scanned ON or OFF the bus outside a geofence of a stop, different to a Wrong Stop. This is particularly important to minimise the amount of Off Stops a school has; it impacts and diminishes the child's safety and protection.

A Parent who has notifications turned ON, depending on the School's settings, would receive an alert to advise that child has not been dropped off at an Allocated Stop at all.

If a child is repeatedly having an Off Stop exception, have a look through to see if they are continually getting on/off at a different location, you can adjust the location of the stop or expand the geofence size.

ROUTE AUTO-COMPLETE

A Route Auto-Complete can refer to a couple things, either an Admin has Force Completed the route or the system's clock has automatically shifted Event Group.

Admin Force Complete: In the Route Options on the Transport Screen, an Admin user can Force Complete a route if still In Progress. This can be useful if a Driver has forgot to complete a route; this would impact charging, knowledge of the child's whereabouts, etc.

System Auto-Clock: The RollCall system automatically shifts Event Group at midday/midnight. AM shifting to PM. When a route has not been completed, nor a Force Complete, the system automatically completes the route, giving a child this exception.

FAQ Possible Scenario:

AM Run - A Bus Driver has bulked OFF every child on a route, a Parent will receive a notification advising their child has Scanned Off the bus. If the Bus Driver has not completed the route, and the system clock auto-completes the route, the Parent will receive a double notification, advising their child's route auto-completed.

SUSPENDED

Under construction...

WRONG STOP

A Wrong Stop is when a child is scanned ON/OFF within another geofence of a stop.

Same with an Off Stop exception, if a child is repeatedly getting on or off another stop, adjust their allocated stop to reduce the amount of Wrong Stop notifications the Parent are receiving.