1. Overview
This guide outlines the process for activating the Veracross integration with RollCall.
The integration connects RollCall to your Veracross Student Information System (SIS) via the Veracross API and synchronises:
Student records
Parent/contact records
Student–parent relationships
Your Veracross SIS remains the source of truth.
2. What We Need From You
To begin setup, we require:
Confirmation that your school uses Veracross
The name and email address of your Veracross Administrator or IT contact
RollCall will manage the technical setup.
For security reasons, please do not include credentials or confidential system access details in your initial email.
If secure information is required, the RollCall support team will provide a secure method for sharing these details.
3. Setup Process
Step 1 – RollCall Configures Veracross Access
Using your Veracross Administrator details, RollCall will:
Configure the connection to the Veracross API
Request the required access to retrieve student and parent data
Your Veracross Administrator may be contacted if confirmation or credentials are required.
Step 2 – RollCall Configuration & Preview
Once access is confirmed, RollCall will:
Configure the Veracross connection
Generate a preview of the data
The preview allows us to review:
Student volumes
Parent/contact volumes
Records to be added
Records to be changed
Records to be made inactive
No live changes occur during preview.
During this stage, RollCall verifies how Veracross relationship flags map to RollCall contact rules. These include:
| Veracross Field | RollCall Flag | Meaning |
|---|---|---|
resident | lives_with_student | Indicates whether the contact resides with the student |
sort_key | priority_list | Determines the priority order of contacts |
receive_general_correspondence | is_correspondence | Indicates whether the contact receives general school communications |
These fields help determine:
Which contacts are synchronised to RollCall
Contact priority order
Which contacts are eligible to receive communications
If adjustments are required, we will update settings and regenerate the preview before activation.
Step 3 – Activation
Once preview results are confirmed:
The first live sync will run
Nightly synchronisation will be enabled
There is no downtime for RollCall users.
Activation is typically completed within a few business days once Veracross access is confirmed.
4. What to Expect During First Sync
During activation:
Students will align with active/inactive status in your SIS
Parent/contact relationships may update
Some contacts may be marked as Past Parent if not eligible
These changes reflect the data currently stored in your Veracross SIS.
5. After Activation
The integration runs nightly.
Changes made in Veracross will appear in RollCall after the next overnight sync.
If you wish to review or adjust your integration settings, please contact:
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article