Parent App v2 - Create a Casual Bus Booking

Objective

This SOP explains how to make a casual bus booking in the Roll Call Parent app. Follow these steps to select a date, choose a bus stop, and confirm the booking successfully.

Video

Key Steps

1. Log in to the Roll Call Parent app 0:00

• Open the Roll Call Parent app.

• Log in using either:

  • Your email address and password, or

  • The SSO sign-in option.

• Confirm you are on the main app screen before continuing.

2. Open the booking change menu 0:15

• Tap the Bookings tab at the bottom left of the screen.

• Select Make a change.

• Choose Short-term bus change to begin a casual booking.

3. Select the booking date and session 0:28

• Choose the date you want to make the booking for.

• Select the relevant event group:

  • AM for morning travel

  • PM for afternoon travel

• Review your selection before proceeding.

4. Add the booking and view available stops 0:38

• Tap Add Booking.

• A map will appear showing the registered bus stops for the school.

• Use this screen to begin comparing available stop options.

5. Review stops using list, filter, or map view 0:48

• Explore stop options in one of three ways:

  • List view at the bottom of the screen

  • Filter by route using the filter icon

  • Browse the map by zooming in and out

• Use the view that makes it easiest to find the correct stop.

6. Compare stop details and narrow your choice 0:59

• In list view, stops are ordered by distance in kilometres from the address stored in Roll Call.

• For each stop, check:

  • Expected arrival time

  • Number of seats left

• Use the filter icon if you want to narrow results by route.

• On the map, note that stop pins match the route colour for easier identification.

7. Select the preferred stop and confirm the booking 1:29

• Tap the preferred stop once you have chosen the best option.

• Select Add Booking to confirm the stop selection.

• Review the booking details carefully before finalizing.

8. Review confirmation and finish 1:43

• A booking confirmation screen will appear showing the confirmed changes.

• Check all details to ensure they are correct.

• Tap Done to complete the process.

• Confirm the booking now appears in the app.

Cautionary Notes

• Ensure you select the correct date and AM/PM session before confirming.

• Double-check the stop name, route, and arrival time to avoid booking the wrong service.

• Seat availability can change, so verify that there are enough seats before confirming.

• If the booking details are incorrect, do not tap Done until you have reviewed and corrected them.

Tips for Efficiency

• Use the list view first to quickly compare stops by distance and seat availability.

• Use the route filter to reduce the number of stops shown.

• Use the map view to visually confirm the stop location and route colour.

• Keep your login details ready to speed up access to the app.

• Review the confirmation screen immediately so any issues can be caught before exiting.