Parent App - How to Login (App version 3.1.27 and later)

Recommended: Update your app

To access the latest login experience, we strongly recommend updating the RollCall Parent App to the most recent version available in the App Store or Google Play.

The instructions below apply to app version 3.1.27 and later.  For older versions please see our previous instructions

Logging into your RollCall Parent App

Watch our short video showing how to login to the new RollCall Parent App (This will open in a new tab).  

Overview of key steps

1. Open the RollCall Parent App
2. Enter your email address and select Continue
3. Verify your identity
   Choose how you would like to receive a one-time verification code (email or SMS)
   Enter the 6-digit code you receive
4. Set or enter your password
   If this is your first time logging in, you will be prompted to create a password
   If you already have an account, simply enter your password to continue

Once complete, you will be logged in to the Parent App.

What you will see after logging in

If your student has a booking and the bus route is operating, you will see the Live Tracking map.

Note: Should you see the message “Route Not Logged On”, this means the bus driver has not yet logged on to the route. 

Once the driver logs on and the route is operating, the Live Tracking map will appear automatically (if your student has a booking or has boarded using their scan tag/card).  There is nothing parents need to do if they see this message.

Need help?

Read our FAQs for common questions or refer to the detailed guide attached below.

Please contact your school or bus company directly should you need help with:

• Being linked to a student

• Receiving access

• Account status