Setting Up Your Parent Account in the RollCall App

Modified on Mon, 23 Feb at 2:28 PM

Parents now set up and access their RollCall account directly through the app. You only need to do this once, and the same account works across all RollCall schools your children attend.

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Step 1: Enter Your Email Address

Open the RollCall Parent App and enter your email address.

This screen only asks for your email — this is expected
The app uses your email to find your school connection and guide you through the next steps
Tap Continue once your email is entered.

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Step 2: Choose How to Receive Your Verification Code

If your email is recognised, you’ll be asked how you’d like to receive a security code.

You may see:

SMS (only shown if the school already has your phone number on file)

Select one option to continue.

ℹ️ If SMS is not shown, it means the school does not currently have a mobile number saved for you.

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Step 3: Enter the 6-Digit Verification Code

A 6-digit verification code will be sent to your chosen method.

How this screen works:

The cursor starts in the first box automatically

Each digit moves you to the next box

Once all 6 digits are entered, verification happens automatically

If the code is incorrect:

You’ll see an error message

The boxes clear automatically

You can try again or resend the code

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Step 4: Create Your Password

Once your code is verified, you’ll be prompted to create a password.

Password requirements are shown on screen

You’ll see real-time feedback as you type

The continue button activates only when requirements are met and passwords match

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Step 5: Account Activated

Your account is now active.

What happens next:

You’ll be returned to the login screen

Your email address is already filled in

If you’re linked to multiple schools, they’re all connected automatically

From now on, you’ll use this same email and password to access RollCall.

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What If You See “Account Does Not Exist” or “Inactive”?

This message appears if:

Your email isn’t linked to any current students

Your parent record is inactive or historic

Your details don’t match what the school has on file

In this case, you’ll need to contact the school directly so they can update your details.

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Helpful Things to Know

You only need to set up your account once

The same account works across multiple RollCall schools (for example, primary and secondary)

Welcome emails are no longer required to get started

Your email is remembered on future logins (you can clear it if needed)

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Need Help?

If you’re unable to proceed after following these steps:

Double-check the email you entered

Try resending the verification code

Contact your school to confirm your details are registered correctly

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Why This Change Was Made

This new setup makes access faster for parents, reduces delays caused by expired links, and improves account security — all without requiring schools to manage logins or passwords.

RollCall Parent App - Mobile Sign Up Process