Introduction

The RollCall bus booking system is designed to efficiently manage student transportation. This guide provides an overview of the booking types, methods, and key features to help you navigate the system effectively.

Types of Bookings

RollCall supports two main types of bus bookings:

1. Long-term Bookings: For recurring travel needs over extended periods (weeks, months, or terms).
2. Bus Changes (Short-term Bookings): For single-day or immediate travel needs.

Long-term Bookings

• Used for regular, repetitive travel patterns
• Help guarantee seats for frequent travelers
• Assist in transport provisioning and utilization management
• Can be set up for up over longer terms - usually up to a year at a time

Bus Changes

• Are made as a one-off change to near term bookings - up to 30 days in the future
• Include adding or removing a student from a bus, or changing routes/stops
• Ideal for adding occasional trips or changing travel needs

Booking Methods

Admin Console

School administrators can manage all types of bookings through the Admin Console:

• Long-term Bookings:
  • Student Settings → Bus Bookings tab (for individual students)
  • Route Settings → Assign Students tab (for multiple students using the same travel pattern)
• Bus Changes: Transport Screen

Parent App

Parents can manage their children's bookings through the RollCall Parent App with the level of functionality available set by each school:

• Long-term Bookings: Bookings Tab
• Bus Changes: Bus Changes Tab

Key Features

Flexibility

• Create separate bookings for morning (AM) and afternoon (PM) routes
• Set custom repeat patterns (e.g., every Monday and Wednesday)
• Make short-term changes without affecting long-term bookings

Capacity Management

• Overbooking is managed by warning to Admin users and refusal to parent users, whi must contact the admin team if the bus is booked to capacity
• Helps optimize bus utilization

Real-time Updates

• Changes are immediately visible to all users - parents, administrators and drivers
• Email confirmations sent for all parent bookings and changes
• Admin Log records available for all Bus Changes and absences

Driver App Integration

• Drivers can view up-to-date manifests
• Ability to scan students for last-minute, unbooked travel

Best Practices

1. Use long-term bookings for regular travel patterns to ensure seat availability
2. Utilise bus changes for occasional or emergency needs
3. Regularly review and update long-term bookings to reflect changing schedules
4. Encourage parents to use the Parent App for greater control and responsibility over bookings
   
   

Integration with Other RollCall Features

The booking system integrates closely with:

• Route Settings
• Student Settings
• Driver manifests
• Parent App
• Transport Screen

Getting Started

To begin using the RollCall bus booking system:

1. Administrators: Familiarise yourself with the Admin Console, particularly the Student Settings, Route Settings, and Transport screens.
2. Parents: Download the RollCall Parent App and explore the Bookings and Bus Changes tabs.
3. Review the detailed guides for step-by-step instructions on making and managing bookings.

Need Help?

If you have any questions about the RollCall bus booking system, please contact our support team at [email protected].

Related Documents

• Managing Long-Term Bus Bookings in RollCall
• Bus Changes and Short-Term Bookings in RollCall
• Parent App: Using the Bus Changes Tab
• Parent App: Detailed Guide for Long-Term Bus Bookings
• FAQ: RollCall Bus Booking System