Admin Console: Managing Parent App Notifications

Purpose

Admins use the School Admin Notification Settings to manage notifications that parents can receive through the Parent App. This control ensures that relevant updates are delivered to parents based on their preferences or the school's communication strategy.

Access

To access the School Admin Notification Settings:

• Select "Settings/Parents" on the main Nav Bar in the RollCall system.
• Click on Parent Notification Settings at the top of the screen to open the School Admin Notification Settings window.

Notification Categories and Types

In the School Admin Notification Settings window, notifications are organised into three categories:

1. Transportation Status

   • Exceptions: Enables parents to receive notifications for any travel exceptions that their student receives. 
   • Route Messages: Enables parents to receive route message updates sent by school admin. 
   • Scan On/Off: Enables parents to receive a notification when their student scans on or off the bus.

2. Financial Notifications

   • Transaction Receipt: Sends a receipt notification for any completed transaction through the RollCall system, including Bus Fare Charging and Account Adjustments.
   • Credit Alerts: Alerts parents when their account balance is low, prompting them to add funds.
   • Credit Warnings: Sends warnings for critical low balances.

3. Administrative Notifications

   • Student Booking Notification: Notifies parents when a student booking is made through the app.
   • School Messages: Allows general messages or announcements from the school to be sent to parents via the RollCall app.
   • Bus Change Notification: Alerts parents when there is a change made to the assigned bus for their student via the app or the Admin console. 

Steps to Enable or Disable Notifications

• Locate the Desired Notification Type: Within the School Admin Notification Settings window, identify the category and specific notification type you wish to configure.

• Toggle the Switch: Each notification type has a toggle switch. Turn it on (switch to the right) to enable notifications, or off (switch to the left) to disable them.

• Save Changes: Ensure that all adjustments are completed, then close the settings window. Changes will be applied automatically.

Impact of Admin Changes on Parent App Notifications

When the admin adjusts notification settings in the School Admin Notification Settings screen on the Admin Console, they determine which types of notifications parents have access to in the Parent App

For example in the Transportation Status category:

• If the admin enables Exceptions and Scan On/Off while keeping Route Messages disabled, parents will only see toggles for Exceptions and Scan On/Off under Transportation Status in their Parent App. The Route Messages option will not be visible to them at all.

Effect on Parent App User Experience

When parents open the Push Notifications settings in their app, they will only see the notification types that the admin has enabled. This control helps reduce clutter for parents and aligns the notifications with what the school deems essential. 

Troubleshooting Tips

• Parents Not Receiving Notifications: Confirm that the desired notifications are enabled in School Admin Notification Settings. Additionally, check if parents have notifications enabled on their device.
• Notification Content Errors: For notifications that allow customisation, ensure content is clear and accurate.

Need Help?

If you need assistance with the Route Mapping screen, please contact our support team at [email protected]