Default Email Notification Templates

Modified on Fri, 7 Feb at 11:31 AM

This document contains the default text used for each email notification sent to parents from the RollCall system.

OPERATIONAL NOTIFICATIONS

Password Reset

TRIGGER - User selects "Forgot Password" option

AUDIENCE - All system Users

Dear Parent,

We've received a request to reset your password. Please click reset password link to create a new one. If you didn't mean to change your password, then you can just ignore this email.

School

No card

TRIGGER - Student is manually registered on or off bus by the driver.

AUDIENCE - Parents of all students with the "No Card" exception

This alert can be suppressed at the organisational level

Dear Parent,

NO SCAN CARD/TAG ALERT!

Student had NO CARD/TAG and had to be manually registered by the driver, while travelling on the ROUTE bus.

It is important for location accuracy and efficiency of our service that all students use their scan media (card or tag) on the RollCall device.

Please remind your student to carry their scan media to use our service and contact our transport co-ordinator if a replacement is required .

Kind regards,
School

Force route logout by admin

TRIGGER - An admin user users the Force Logout feature on a route

AUDIENCE - Parents of all students with the "Route Auto-complete" exception

This alert can be suppressed at the organisational level

Dear Parent,

This email is to inform you that a system administrator has initiated a Forced Complete of your student's recent bus trip and you may have received a notification that your student was scanned off their bus at an unfamiliar location or incorrect time.

The Forced Logout is required when the trip is not completed correctly by the Student, Driver or System.

Please contact us if you have any questions or concerns.

School

Absence recorded (by parent from their App)

TRIGGER - Student is registered as Absent from Bus using the Absence feature in the Parent App

AUDIENCE - All Parents attached to the student

This alert can be suppressed at the organisational level

Dear Parent,

You have successfully completed a Bus Absence for {{student_name}}:

Reason:
Dates: from to to

IMPORTANT: Please follow our School's absence notification policy if your student will also be absent from school on these dates and note that a Bus Absence notification does not prevent you from adding your student back onto the bus if required.

Kind regards,
School

Student Added to bus

TRIGGER - Student is added to a Bus using the Bus Changes feature in the Parent App or by an admin user in the transport screen

AUDIENCE - All Parents attached to the student

This alert can be suppressed at the organisational level

Dear Parent,

Student has been added to Route - Stop for Date .

Kind regards,
School

Student removed from bus (by parent from their App)

TRIGGER - Student is removed from a Bus using the Bus Changes feature in the Parent App or by an admin user in the transport screen

AUDIENCE - All Parents attached to the student

This alert can be suppressed at the organisational level

Dear Parent,

Student has been removed from Route on Date.

Kind regards,
School

Booking confirmation

TRIGGER - Student is added to a Bus using the Booking feature in the Parent App

AUDIENCE - All Parents attached to the student

This alert can be suppressed at the organisational level

Dear Parent,

Your booking request has been processed. Please check that your booking was successful in the Parent web portal on a computer where you can view a calendar of all confirmed bookings for the year.

You can also:

Remove your booking by recording a Bus Absence
Add or replace your booking by making a new Booking
View and change upcoming bus events in the Bus Changes tab of your Rollcall parent App on a mobile device (if your school have allowed this feature)

If you have any questions about your bookings or seat availability, please contact your school/bus company.

Kind regards,

School

Trip Exceptions (if opted in by parent from their App)

TRIGGER - Student has a Trip Exception of type Casual traveller, Off Stop, Wrong Stop, and Not Allocated in the transport screen

AUDIENCE - Default is OFF. Parents must opt in to receive.

This alert can be suppressed at the organisational level or by the parent (switch to OFF)

Dear Parent,

Student has triggered a Exception trip exception in the RollCall system on Route
Location: Location at: Time.

You have received this alert because you are subscribed to them in your RollCall Parent App

Kind regards,

Scan Status (if opted in by parent from their App)

TRIGGER - Student has been registered as ON or OFF a bus in the transport screen

AUDIENCE - Default is OFF. Parents must opt in to receive.

This alert can be suppressed at the organisational level or by the parent (switch to OFF)

Dear Parent,

Student is now Status Route

Location: Location at: Time.

CHARGING AND PAYMENTS NOTIFICATIONS

Account Adjustment Receipt

Dear Parent,

Student has a new transaction applied to their Rollcall account. You can see this transaction and make payment if required from the Transaction tab in the Rollcall Parent App on your mobile device or using the Parent web portal on a computer.

Account Balance: $

Transaction Number
Date
Transaction Amount
Surcharge Fees (Excl. GST)
Total with Surcharge

Transaction Reason:

Kind regards,

School
ABN

Credit Alert

Dear Parent,

Your school bus credit has run out for Student and requires an urgent top-up. Below is a link to an instruction video on how to add credit to your account via the Rollcall parent App on your mobile device.

View Tutorial - Add Credit

Your current balance for Student is $Balance.

If you have not yet downloaded the RollCall app please contact the school so we can forward you a link

Kind regards,
School

Credit Warning

Dear Parent,

Your school bus credit is running low for Student and requires a top-up. Below is a link to an instruction video on how to add credit to your account via the Rollcall parent App on your mobile device.

View Tutorial - Add Credit

Your current balance for Student is $Balance.

If you have not yet downloaded the RollCall app please contact the school so we can forward you a link

Kind regards,
School

Payment Receipt

Dear Parent,

transaction_message

Transaction Number
Date
Transaction Amount
Surcharge Fees (Excl. GST)
Total with Surcharge

Transaction Reason:

Kind regards,

School

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