ROLLCALL HOW-TO · STUDENTS
Student profile fields: quick reference
Understand student details, driver alerts, booking settings, and payment fields.
Use this guide to check what each field in a student profile does. Fields are grouped below so you can quickly find the information you need.
Quick path: Settings → Students → Actions
Before changing student details
Most student information is synchronised from your school's learning management system (LMS). Changes made in RollCall may be overwritten by the next sync unless Exclude From Sync is enabled. Speak with RollCall Support before enabling this setting.
Student details and school data
| Field | What it means |
|---|---|
| First Name | The student's first name, used for identification and reporting. Usually synced from the school's LMS. |
| Last Name | The student's surname, displayed throughout RollCall. Usually synced from the LMS. |
| Student Number | The student's unique school ID, used for integrations and syncing. Usually supplied by the LMS. |
| Student Code | The student's NFC card or tag code, used to tap on and off transport services. |
| Grade | The student's current year level. Usually synced from the LMS. |
| Initial Grade | The year level first assigned when the student was added to RollCall. Kept for historical reference. |
| Admission Year | The year the student was first enrolled into RollCall, used for reporting and historical records. |
| Campus | The student's campus. If an LMS is integrated, the name must match the LMS campus format exactly. |
| Exclude From Sync | Stops LMS updates from flowing into this student's RollCall profile. Consult RollCall Support before enabling. |
Travel status and driver alerts
| Field | What it means |
|---|---|
| Active | Shows whether the student is currently active at the school. Inactive students are generally no longer attending. |
| Suspended | Shows a current suspension. When enabled, a black indicator appears in the Driver App and an exception is shown to administrators. |
| In Smart Route | Controls whether the student is available in SmartRoute features and menus. |
| No Alert For Wrong Stop | Disables Wrong Stop alerts for this student. The associated underage indicators will also be hidden. |
| Driver Attention Flag | Shows the driver that the student needs closer attention when boarding and during the journey. When enabled, the student's tag icon changes from black to gold on the driver device. |
| Handover Code | Shows whether a handover arrangement has been set for the student. See Students - Handover Codes for details. |
Handover availability: The Handover Code field is available only for students below the school's Wrong Stop Alert Grade Threshold. Handover must also be enabled on the relevant Event Groups.
Notes and classifications
| Field | What it means |
|---|---|
| Student Text | A free-text field for additional student information. |
| Student Type | A custom classification used for reporting, such as Full Time, Part Time, or Casual. |
| Driver Notes | Operational information shown to drivers in the Driver App. Do not enter sensitive or medical information. |
Bookings and payments
| Field | What it means |
|---|---|
| Booking Option | Controls how transport bookings are managed for the student. |
| Payment Charging Option | Controls how the student is charged for transport. |
| Payment Frequency | How often transport charges apply, such as Term, Semester, or Year. |
| Discount % | A percentage discount applied to the student's transport charges, where applicable. |
| Fixed Fare | A fixed fare amount that applies regardless of booking variations. |
For setup instructions and payment rules, see the RollCall Payments Module – Setup & Usage Guide.
Booking and payment combinations: Bus Travellers can use Pay Per Period or Pay As You Go. Casual Travellers can use Pay As You Go only.
Unused or developing fields
| Field | What it means |
|---|---|
| Student Custody Flag | Currently not used within RollCall. |
| Special Consideration | Under development. |
Need help? Contact the RollCall support team if you get stuck.
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