Parents Engagement Report

Modified on Fri, 20 Sep at 4:00 PM

Support Document for Parents Engagement Report

Report Name:

Overview:

The Parents Engagement Report provides detailed insights into the engagement of parents or guardians with the school's communication efforts. This report includes data on welcome emails sent, engagement status, and engagement dates. It is essential for monitoring the effectiveness of communication strategies and ensuring that parents are actively engaged with the school's activities.

Report Type:

Engagement Report

Key Information Provided:

Parent's first and last name
Email address
Last sent welcome email date
Total number of welcome emails sent
Engagement status
Engagement date and time

How to Generate the Report/Filters:

Steps:

Access your school's RollCall Admin Console.
Select "Reports" from the navigation bar.
Select "Parents Engagement Report" from the dropdown or the report icons.
Apply relevant filters such as date range and organisation.
Click "Run Report."
Use the on-screen report tool or export the report to PDF or Excel.

Filter Information:

From Date/To Date: Specify the date range for which you need the report. For this report, the date range is from 05/07/2024 to 05/07/2024.
Organisation: Select the organisation or school to which the report pertains. Ensures the data is relevant to your institution.

Understanding the Report:

Columns:

Parent First Name: The first name of the parent or guardian. Example: John.
Parent Last Name: The last name of the parent or guardian. Example: Doe.
Email: The email address of the parent or guardian. Example: john.doe@example.com.
Last Sent Welcome Email: The date when the last welcome email was sent to the parent. Example: 01/07/2024.
Total Welcome Emails Sent: The total number of welcome emails sent to the parent. Example: 3.
Engaged: Indicates whether the parent has engaged with the communication. Example: Yes.
Engagement Date/Time: The date and time when the parent engaged with the communication. Example: 05/07/2024 09:38 AM.

Key Metrics:

Engagement Rate: Tracks the percentage of parents who have engaged with the welcome emails.
Total Emails Sent: Monitors the total number of welcome emails sent to each parent.
Engagement Timing: Provides insights into when parents are most likely to engage with communications.

Common Use Cases:

Monitoring Engagement: Tracking parent engagement to assess the effectiveness of communication strategies.
Improving Communication: Using engagement data to refine and improve communication methods and timing.
Parental Involvement: Ensuring that parents are actively involved in school activities and are receiving important information.

Tips for Interpretation:

Identify Non-Engaged Parents: Focus on parents who have not engaged with the emails to understand the reasons and take corrective actions.
Monitor Engagement Patterns: Look for patterns in engagement timing to optimize the sending times of future communications.
Assess Communication Effectiveness: Use the data to evaluate the effectiveness of the welcome emails and make necessary improvements.

Related Reports:

Parent Report: Provides comprehensive information about parents or guardians associated with students.
Student Report: Offers detailed information about each student within a specified date range.
Customer Statement Report: Summarises all financial transactions and balances for each customer (parent/guardian).

Troubleshooting:

Missing Data: Ensure that the report is generated for the correct date range and filters are applied properly.
Incorrect Filters: Double-check the filters to ensure they align with your reporting needs.
Data Discrepancies: Verify data entries in the RollCall system for accuracy if discrepancies are found in the report.

Additional Resources:

(To be filled in by the support team)

This support document should help you understand and effectively utilise the Parents Engagement Report in your RollCall system. If you encounter any issues or have further questions, please contact our support team.