Engaging Parent Users with RollCall - Comprehensive Overview Guide

Modified on Thu, 10 Oct at 4:30 PM

Introduction

This guide outlines the process of engaging parents with the RollCall system. It covers how to prepare your system for parent engagement, select which features to enable, customise the Welcome Email, and support parents in using the RollCall Parent App.

Key Components

  • System Readiness Check: Ensuring the system is operational and accurate.
  • Feature Selection: Deciding which RollCall features parents will access.
  • Welcome Email Customisation: Tailoring the Welcome Email to meet school needs.
  • Parent Invitation Process: Inviting parents to join RollCall.
  • Parent App Support: Helping parents understand and use the RollCall Parent App.

Detailed Component Breakdown

1. System Readiness Check

  • Purpose: Ensure the RollCall system is operational and collecting accurate transport information.
  • Key Characteristics:
    • Accurate student bus travel data.
    • Corrected discrepancies in routes, stops, and student bookings.
  • Where to Access: RollCall transport screen.
  • Related Documentation: Link to transport and travel exception handling documentation.

2. Feature Selection

  • Purpose: Schools determine which features in the RollCall Parent App to enable for parents.
  • Key Characteristics:
    • Features include live bus tracking, bus absence notifications, and booking management.
    • Video tutorials are available for each feature.
  • Where to Access: RollCall Parent App settings and the Welcome Email.
  • Related Documentation: Links to feature video tutorials and descriptions.

3. Welcome Email Customisation

  • Purpose: Customize the Welcome Email to include school-specific content and choose which features to include.
  • Key Characteristics:
    • Customizable content like bus policy or contact details.
    • School decides which features to include.
  • Where to Access: Contact RollCall Support or your Implementation Lead to customize the email.
  • Related Documentation: Template of the Welcome Email.

Feature Interactions

The different components of the RollCall Parent App are interconnected. For example, bus booking updates trigger real-time alerts for both parents and bus drivers, while live tracking ensures that parents and school administrators have accurate, up-to-date information.

User Roles and Capabilities

  • Administrators: Approve features, manage the Welcome Email, and oversee parent engagement.
  • Parents: Access the Parent App to track buses, manage bookings, and set alerts.
  • Drivers: Ensure accurate data entry to maintain system integrity and support parental engagement.
  • Support Teams: Provide training and help troubleshoot issues with the system or the Parent App.

Best Practices

  • Ensure System Accuracy: Make sure the system is collecting accurate bus travel data before engaging parents.
  • Customise the Welcome Email: Tailor the email to include only relevant features and school-specific information.
  • Engage Early: Notify parents via Pre-Welcome Communication to ensure they don't miss their invitation.

Common Scenarios

Scenario: Sending Welcome Emails to Parents

  • Steps:
    1. Approve the Welcome Email content.
    2. Choose features to enable.
    3. Send the Welcome Email either in bulk, filtered by parent type, or individually.

Scenario: Supporting Parent Use of the Parent App

  • Steps:
    1. Provide video tutorials.
    2. Help parents set up notifications for bus activity.
    3. Enable secondary caregiver access, if needed.

Integration with Other RollCall Features

The Parent App integrates with other RollCall features such as bus tracking, attendance, and billing management. Changes made to bookings or bus schedules in the Parent App automatically update other relevant systems within RollCall.

Getting Started

  1. Ensure your RollCall system is fully operational and collecting accurate bus travel data.
  2. Approve the Welcome Email content and select which features to enable for parents.
  3. Send the Welcome Emails to parents, ensuring they engage with the system before their invitation token expires.

Need Help?

If you have any questions about Welcoming Parent Users to the RollCall System, please contact our support team at [email protected].

Related Documents

  • [Exception Handling Guide]
  • [Parent App Features Overview]
  • [Welcome Email Customization Guide]


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