FAQ: RollCall Driver Device Operations

Modified on Fri, 11 Oct at 12:04 PM

Q: Does mobile Data service affect driver device operations? E.g. Casue issues such as Driver App freezing or dropping out, Internet connection error message, live tracking location not updated, RollCall not responding error.

A: Yes. Australian Telco's are currently in the process of decommissioning the 3G network. We are aware that the decommissioning of the 3G network is likely to impact mobile data service in regional areas, even for devices that are 4G or 5G compatible. This is because many regional areas still rely heavily on 3G infrastructure due to the slower and less widespread rollout of 4G and 5G networks in these areas.

Here’s how the decommissioning of 3G might affect the data connection needed by RollCall to live report bus location:

Coverage in Remote Areas: Some remote and regional areas are not yet fully covered by 4G or 5G networks. If these areas only have 3G coverage and the network is decommissioned, there could be a reduction or loss of service unless the providers have upgraded the infrastructure to support 4G or 5G.
Network Congestion: As 3G is decommissioned, more users in regional areas will move to the 4G or 5G networks, which could cause temporary congestion issues, especially in areas where the 4G infrastructure isn’t as robust.

NOTES:

This will also affect parent devices if they are accessing RollCall on mobile data. i.e. the bus location may be updated in the system, but the parent hasn't received the update because of their mobile data connection
It is expected to be temporary as the Telco's upgrade the 3G infrastructure to provide 4G and 5G service
It would be affecting all SAAS applications that rely on mobile data
The system is designed to store forward route information and send it when connection is available, so there should be no impact on the information recording - just disruption to live tracking on some services

Drivers should follow the prompts on the RollCall device. If they get the "Close App or Wait" message, then this indicates they are trying to perform a function that is reliant on two way data connection, without having adequate Mobile data connection. They should move to a better data service area and complete the operations. This usually only affects start or end of route procedures.

Q: Can I create routes that are not visible on the driver device?

A: Yes. Visibility of the route on the RollCall driver device is controlled by three settings.

Event Group setting - In Portal checkbox. Put the route in an Event group with the In Portal checkmark removed and the route will not show on the driver device. Routes can be moved between event groups without losing route settings, bookings or bus dates.
Route setting - Bus Dates. If the route is not turned on for the current date then the driver will not see it on the driver device
Event Group setting - Display checkboxes. Choose whether to display in the AM (between midnight and noon) , PM (between noon and midnight) or All Day.