Why is a parent/contact marked as “Past Parent”?
A parent/contact will be marked as Past Parent if they are no longer eligible under the Wonde integration rules.
Common reasons include:
The student is no longer active
The contact relationship has been removed in your SIS
The contact is no longer marked as a primary/eligible contact
The email address has been removed or changed
The parent/contact no longer has any active students linked
When the API is active, RollCall reflects the current data returned by Wonde from your SIS.
If the relationship no longer exists in your SIS, the parent/contact will be marked as Past Parent at the next nightly sync.
Why is a parent/contact missing from RollCall?
If a parent/contact does not appear at all, check the following in your SIS:
A valid email address is entered
The email field contains only one email address
The contact is assigned the expected priority level
“Lives With” is enabled (if applicable)
The relationship exists correctly in your SIS
The nightly sync has run
If any of these conditions are not met, the contact will not sync.
Why is a parent not syncing when the email looks correct?
RollCall expects one valid email address per email field.
If multiple email addresses are entered in the same field (for example separated by commas or semicolons), the record may fail validation and will not sync.
Each email field must contain:
One valid email address only
No additional addresses or delimiters
If multiple people require access, each must have their own separate contact record in your SIS with their own unique email address.
Why is one parent/contact syncing for a student, but another is not?
RollCall only synchronises contacts who meet all eligibility rules.
If one contact appears and another does not, review in your SIS:
The contact priority level
“Lives With” status (if used)
A valid email address is entered
The email address is unique
The relationship exists correctly
If any of these differ between contacts, only the eligible contact will sync.
Why are some contacts applied and not others?
The integration does not automatically include every contact in your SIS.
RollCall determines eligibility based on:
Contact priority configuration
“Lives With” status (if enabled)
A valid email address
If a contact does not meet the configured rules, they will not sync.
If you would like to change which contacts are synchronised, please contact RollCall Support.
Can we manually add primary parents/contacts in RollCall?
No.
When the API is active:
Primary parents/contacts must originate from your SIS
Any primary contact added directly in RollCall will be marked as Past Parent at the next overnight sync
Secondary carers may be added via the RollCall Parent App.
A student has stopped syncing. What should we check?
First, confirm that the Student Number in RollCall matches the identifier provided by your SIS via Wonde.
The Student Number must not be changed in RollCall.
If the Student Number has been edited or overwritten, restore it to the original value from your SIS.
Once corrected, the record will realign automatically at the next overnight sync.
If you are unsure of the correct identifier, check the student record in your SIS or contact support@rollcall.com.au.
Can we choose which students are added to RollCall?
No.
The integration synchronises all students returned as active via Wonde based on enrolment status and dates.
Individual students cannot be selectively excluded when using the API.
What happens when a student leaves the school?
When a student becomes inactive in your SIS:
The student is made inactive in RollCall
Parent/contact relationships update automatically
Contacts with no remaining active students are marked as Past Parent
Are student card codes transferred from Wonde?
No.
The RollCall Student Code field (used for scanning or card purposes) does not sync from Wonde and must be managed separately if required.
How do we request changes to our Wonde integration settings?
Integration settings (such as contact eligibility rules or filtering) can only be updated by RollCall.
If you would like to review or change your current integration settings, please contact:
Our team will review your request and advise on the impact of any changes before proceeding.
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