Caring for your RollCall Driver Device

OVERVIEW

The RollCall Driver Device should be cared for just like a smartphone. Proper care ensures the device lasts longer and performs reliably.

This guide gives practical tips for looking after your RollCall device.

We recommend:

• Sharing this information during driver induction.
• Including it in your bus operation policies.

1. GENERAL CARE AND HANDLING

Handle with care

Ensure careful handling when docking or removing devices from the cradle. Use a cradle with padding to prevent scratches.

Avoid Moisture and Dust

Regularly clean devices and cradles with a dry cloth. Avoid exposure to moisture and dust to prevent internal damage.

Regular Inspections

Conduct periodic inspections for wear and tear, battery swelling, and clean connectors to maintain functionality and prolong device life.

2. STORAGE AND THEFT PROTECTION

Secure Storage

Whether storing the device inside the vehicle, ensure it is out of sight and use a lockable compartment, if available, to protect against theft. When storing inside the vehicle, provide a padded pouch (pencil case or similar) for added protection from heat/cold and knocks or scratches to the device. 

Remove Devices

If possible and deemed safer to do so, remove the device when the vehicle is left unattended.

Training 

Conduct regular training on security best practices and device safety importance.

IMMEDIATELY REPORT LOSS OR THEFT OF ANY ROLLCALL DRIVER DEVICE TO ROLLCALL SUPPORT BY CALLING 1300 821 116. 

• The RollCall device and SIM card remain the property of RollCall.
  
• If a device or SIM is lost or stolen and not reported, data theft may occur.
• Any costs from unreported loss or theft may be charged back to the client. 

3. BATTERY CARE

Operating the device in a manner that protects and prolongs the life of the battery is crucial to maintaining the function necessary to operate the RollCall system.

The four important tips for looking after your RollCall Device battery are provided below, sourced from the Choice guide to caring for Lithium Battery devices. To view the full guide online just click on the image.