Remove or Replace the SIM Card in your RollCall Device

IMPORTANT

• DO NOT remove the SIM card from your RollCall device unless instructed to do so by the RollCall Support Team
• The SIM Card is the property of RollCall Safety Solutions and unaurthorised use of the SIM Card in any other mobile or SIM enabled device is considered theft.
• LOSS or THEFT of the Device or SIM Card must be reported immediately by calling RollCall Support 1300 821 116

Process Overview

RollCall Support team may ask you to remove the SIM Card from your RollCall device. This will usually be for one of the following reasons:

• To insert it into a replacement device
• To provide us with details of the SIM Card for our records or to help us verify service activation.

Images of SIM Card and RollCall device for reference

What You'll Need:

• SIM card ejector tool (usually included with your device) or a small paperclip.
• Flat surface

Steps:

1. Power Off the Device:

   • Turn off your Android device to avoid any potential damage or data loss.

2. Place the Device on a Flat Surface (Optional but Recommended):

   • Place your device on a flat, stable surface. This will help prevent the device from slipping and provide better control during the process.

3. Locate the SIM Card Tray:

   • Look for the SIM card tray on the side of your device. A small, rectangular outline with a pinhole next to it.

4. Insert the Ejector Tool:

   • Insert the SIM card ejector tool (or a straightened paperclip) into the small hole next to the SIM card tray.
   • Gently press until the tray pops out.

5. Remove the SIM Card Tray:

   • Pull the tray out gently from the device.

6. Remove the SIM Card:

   • Take the SIM card out of the tray. 
   • IMPORTANT - Handle the SIM Card carefully to avoid any damage and take note of the orientation of the SIM card in the tray so that you can replace it correctly, as necessary.

7. Reinsert the Tray:

   • Place a new SIM card (or the existing SIM back) in the tray and slide the tray back into the device.
   • Ensure the tray is fully inserted and flush with the edge of your device.

8. Power On the Device:

   • Turn your device back on.

Rules and Constraints

DO NOT remove the RollCall SIM card or place it in any other mobile device without written permission from the RollCall Support Team. If a RollCall team member instructs you to remove a SIM card over the phone, please ask them to send a confirmation of this instruction in writing or send your own written summary of the instructions received in the phone call via email to support@rollcall.com.au