Guide to RollCall system settings

The RollCall system can be customised to each client's requirements using the following organisational settings. Please contactsupport@rollcall.com.au to have your system settings changed or for more information on the available settings.

DRIVER APP SETTINGS

Several features within the RollCall driver app can be Enabled/Disabled. When enabled the first three features listed are available under the "!" Button next to the student name on the driver manifest. If there is no "!" icon next to the student name, then none of the three features below have been enabled.

• Behaviour/No Card Report - make a report about the student, which shows as an exception in the transport screen and optionally notifies parent and/or the school if the notification templates are active.
• Student Info - display information stored by the admin team in the Student "Notes" field in the student record
• Sick/No Travel - mark door to door students as absent from school if notified by a parent at pickup or otherwise directly to the driver.
• Warning when student is being manually registered. By default this feature is enabled.
• Enable Purple OFF highlight for students below a specified grade.

PARENT APP SETTINGS

As well as selecting which App tabs parents have access to (refer to the Welcome email process), clients can also control how a handful of the features work for parents. The following settings are available:

BUS CHANGES tab

• Enable Delete bus event. A trash can appears which allows parents to easily delete a single bus booking
• Days in advance to view 
• Days in advance to Edit 
• Enable Strict mode - parents can change Stop only

ABSENCES tab

• Specify a method of reporting school absences and provide directions and details to parents. Schools can choose to promote contact via Phone, Email or Web and include the contact details for parent convenience 

PAYMENT MODULE SETTINGS

The following settings are available to clients using the RollCall payment module.

• Enable Billing Notifications with sub options for account adjustments, bus fares and period charges. A transaction document is sent to parents for each charge type, when it is posted to the student ledger.
• Enable Credit Alerts and Warnings with sub options for credit limit and frequency when not travelling. A reminder to pay the student account is sent to parents whileever they are overdue or below the credit limit set (for PAYG only)
• Auto-loadings. Additional charges can be levied as a percentage of PAYG fares for students that generate the following exceptions:
  • Casual traveller
  • Not Allocated
  • No Card

OTHER SYSTEM SETTINGS

• Enable Dynamic Stop Times display
• Enable Dashlets
• Enable Global Dashboards - for admins of multiple client systems
• Enable Route Message via SMS
• Add a Custom List of drop down options for "Student Type" field in Student settings