Overview

NAB Gateway is a payment provider that schools can configure in RollCall for transport payments.

Once configured:

• Parents can make payments through:

  • Parent Web

  • RollCall Parent App

• Parents can securely save cards for future use

• Schools can monitor and reconcile transactions through the Admin Console

Who This Affects

This feature is designed for:

• School Administrators

  • Configuring payment providers

  • Reviewing transactions

  • Reconciling payments

• Parents

  • Paying transport charges

  • Managing saved payment methods

Setting Up NAB Gateway

Step 1 – Open Payment Provider Settings

Navigate to:

• Integrations → RollCall Pay → NAB Payment Gateway

From here:

• Create a new payment provider

• OR edit an existing provider configuration

Step 2 – Select NAB Gateway

Under available providers:

• Select NAB Gateway

Step 3 – Complete the Setup Wizard

Enter the required NAB Gateway details:

Once completed:

• Click Save

Managing Transactions

Step 4 – Review Payment Transactions

Navigate to:

• Integrations → RollCall Pay

• Scroll down the page

This screen allows administrators to:

• Review payment records

• Check successful or failed transactions

• Support reconciliation and payment follow-up

Parent Payment Process

Step 5 - Transactions

In:

• Parent Web

• OR RollCall Parent App

Parents:

1. Open the Transactions tab

2. Follow on-screen instructions

Step 6 – Enter Payment Details

At checkout:

1. Enter card details using the secure embedded payment form

2. Optionally select:

   • Save Card

3. Submit payment

Step 7 – Using Saved Cards

For future payments:

• Parents can select a previously saved card during checkout

Parents can also:

• Open the Saved Payment Methods screen

• Manage stored cards

Available in:

• Parent Web

• RollCall Parent App

What You’ll See

Admin Console

Administrators will see:

• NAB Gateway listed as a payment provider

• Payment configuration wizard

• Transaction records and payment outcomes

Parent Web & Parent App

Parents will see:

• NAB Gateway as a payment option

• Secure embedded card entry form

• Save card option

• Payment status messages after submission

Important Notes ⚠

Provider Setup Required

NAB Gateway must be fully configured before:

• Parents can see it during checkout

Use Live Credentials

For live school environments:

• Use Live NAB Gateway credentials

⚠ Test credentials are not accepted in production.

Validation Errors

If:

• Merchant ID

• OR Private Key

is invalid:

• The setup wizard displays a validation error

• The provider cannot be saved until corrected

Saved Cards

Parents can:

• Save cards during checkout

• Reuse saved cards for future NAB Gateway payments

Saved cards are linked to:

• The parent’s account

Failed Payments

If a parent reports:

• Failed payment

• Unclear payment result

Administrators should first check:

• Payments → Transactions

before advising the parent to retry.

Best Practice Recommendations

• Use live credentials for production schools
• Verify provider setup before parent rollout
• Regularly monitor transaction records
• Encourage parents to save cards for faster checkout
• Check transaction logs before escalating payment issues

Common Issues