1. When a School Requests an Integration

Agent must:

1. Confirm LMS type:

   • TASS

   • Sentral

   • Other (via Wonde)

2. Confirm school understands:

   • One-off integration charge applies once they proceed (including preview/testing)

   • RollCall will reflect the source system

   • We run a preview before activation

3. Confirm preferred timing:

   • Immediate

   • Term break

Do not start configuration until cost is acknowledged.

2. Before Configuring Anything

Always:

• Keep Nightly Sync OFF

• Work in Preview only

• Plan to run a Full Resync first time

3. First Preview – What Agents Check (All LMS Types)

Sanity check numbers before involving the school:

Student to Parent ratio guide:

• 1,000 students → expect ~1,500–2,000 parents

• If parents > 3x students → over-inclusion

• If parents < students → too restrictive

Red flags:

• All students deactivating

• Thousands of new parents unexpectedly

• Large number of engaged parents becoming inactive

If clearly wrong → adjust settings before sending to school.

LMS-SPECIFIC CONFIGURATION

Fill out the setting as per the specific LMS configuration:

• LMS-Specific Config - TASS 
• LMS-Specific Config - Sentral 
• LMS-Specific Config - Wonde 

ACTIVATION – ALL LMS TYPES

Only after:

• Preview reviewed by agent

• School confirms preview looks correct

Then:

1. Run Sync Now

2. Enable Nightly Sync

3. Note activation date

ESCALATE TO DEV IF

• 100% of students deactivating and identifier correct

• API authenticates but returns no data

• Parent mapping inconsistent across multiple runs

• Tenant mapping not saving

• Unexpected behaviour not explained by configuration